Login

Contact

Do you have a question or complaint?

We are here for you on working days from 09:00 till 18:00! You can reach us by telephone or e-mail.

Please note: questions considering your order status can best be asked by e-mail: helpdesk@gift-solutions.nl. Always mention your username.

Do you have a defective product? Then also contact us by e-mail: helpdesk@gift-solutions.nl.

Helpdesk phone number: +31(0)72-30 30 570
Helpdesk e-mail address: helpdesk@gift-solutions.nl

Address
www.gift-solutions.nl
T.a.v. afdeling Helpdesk
Westerweg 134
1906 EN Limmen

Process

Your employer decided that this year you can choose your own christmas gift! You received a gift certificate, on the homepage you can log in with the username ('gebruikersnaam' on the Dutch voucher) and password ('wachtwoord' on the Dutch voucher) that you found on this gift certificate.

Now you can choose from the many products! You can shop, until your balance is 0.

When you're done shopping, don't forget to click on the order button in your shopping cart and leave you information. We only use your information for shipping purposes.

When you filled out all the fields and you finshed your order, you will get a confirmation e-mail. As soon as we ship your package, you will get another e-mail. Usually your package will be delivered in only a couple of working days.

Frequently asked questions

Underneath you will find the questions that we get asked the most. Is your question not here? Please don't hesitate to contact us.

What to I do with the received coupon?

Our company provides this year`s Christmas gift for you and your colleagues. You therefore received a voucher containing a username and a password. This allows you to log into the online store that we specifically created for your employer. In the online store, you can pick out a Christmas gift; so this year you decide yourself what you receive as a Christmas gift!
Please note that the user name and password have a restricted lifetime!

I have received a voucher from my employer, but the order period has expired.

Our company has a certain validity warded to the login code on your card in consultation with your employer a. Unfortunately, after this date it is no longer possible to place an order. Should you have any further questions about, you can turn to your employer.

How does it work?

In the online store you will find a mix of luxury, sporty gifts, household items, gifts with a message, experiences, traditional packages and wines. You can decide which Gift you would like to receive as a Christmas gift this year. You can search in the online store and decide what you want to receive.

I have received the wrong item?

If you have received a different gift than you have ordered according to your order confirmation you can, within 5 working days, let us know. Do this by sending an email to info@kadoburo.nl and let us know what is wrong with your order. We will then contact you to resolve the problem.

My gift is damaged.

If the gift is damaged, contact us within 5 working days. Do this by sending an email to info@kadoburo.nl and let us know what is wrong with your order. We will then contact you to resolve the problem.

My gift is not functioning.

If the gift is damaged, contact us within 5 working days. Do this by sending an email to info@kadoburo.nl and let us know what is wrong with your order. We will then contact you to resolve the problem.

My gift is incomplete.

If the gift is incomplete, contact us within 5 working days. Do this by sending an email to info@kadoburo.nl and let us know what is wrong with your order. We will then contact you to resolve the problem.

I need to enter my personal data when ordering; What happens to my data?

To be able to process your order, we need your name, address, postal code and city, also other data from you. Our company respects the personal data protection act, and will also act so. As such, your data will be used only for the following:

  • sending emails to keep you informed about your order (delivery times, alternatives etc.)
  • the call to inform you about your order (delivery times, alternatives etc.)
In addition to the above points we won’t be using your data for anything else. You will not receive ` spam ` of us and we will not sell your information to third parties.

I get a message about 'cookies' but don't get anything?

In order to be able to process the order, our company works with so-called 'cookies'. Cookies are very small files that we place on your PC/laptop. These files help us to remember which article you selected after a first selection decision when further if you look around in the Web store. Cookies can in no way harm your PC/laptop and our company uses the cookies in order to optimise the ordering process. If you want to know more about cookies, go to the Help menu in your browser/table of contents and index and then search on "cookies".

I got an error message while shopping?

During the 'shopping' in the background there will be all kinds of processes that the 'shopping' leads to a good end. It can sometimes occur that these processes disrupt the 'shopping' and you will see an error message. We ask you, where appropriate, to place the order at a later time. If you continue to experience difficulties at the 'shopping', it could be that it lies on the settings on your PC/laptop. In that case, it might be a solution to place the order on another computer.

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